Return and Refund Policy

Please review our return and refund policy below regarding purchases made through our website.

1. Return Windows

• Assembled Devices: If you are not satisfied with the sound quality of your fully assembled Beatnik hardware, it may be returned within 3 months of receipt under our money-back guarantee.

• DIY Kits, Enclosures, and Accessories: All other products are eligible for return within 30 days of receipt.

2. Item Condition Requirements

• Unopened Items: Products such as enclosures, cables, and DIY kits are only eligible for a return if they remain completely unopened in their original packaging.

• Hardware Modifications: We do not accept returns for any hardware that has been altered. If a board has been soldered, modified, or physically damaged, it is ineligible for a return.

3. Shipping Costs and Fees

• Return Shipping: Customers are responsible for all return shipping costs.

• Customs and Taxes: We do not refund any import taxes, VAT, or customs fees paid to your local government.

• Refused Shipments: If a package is refused at customs and returned to us, we will issue a partial refund. The original shipping costs and any return carrier fees will be deducted from your final refund amount.

4. Return Process

You must contact us at hello@beatnik.audio before initiating a return.

Please include your order number and the reason for the return in your email. We will review your request and provide you with the necessary return instructions and the correct shipping address.

5. Refund Processing

Once your return is received and inspected to verify its condition, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.